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Photo Tour Luxurious Vacation Villa Rentals located inside the grounds of the Grand Wyndham Rio Mar Beach Resort in Puerto Rico.
Rio Mar
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FAQ

Villas in Puerto Rico Realty:
Tel: 787.723.2088 | 787.903.9831 Email: info@theclusters.com


Where is the Resort located? How far from San Juan?

The Rio Mar Resort is located in the east side of Puerto Rico, in the town of Rio Grande. The Resort is 18 miles from the San Juan Airport, approximately 35-50 minutes car drive, depending on traffic.



Where are the villas located?
The Villas are located inside the premises of the Rio Mar Beach Resort. There are villas in two different locations, beachfront (the "Ocean Villas") and around the resort’s golf courses (the "Golf View Villas").



How far are the villas from the beach? How far from main hotel building?
The Ocean Villas are located approximately 30 feet away from the beach and a short walk to the hotel main building. The Golf Villas are located half a mile from the beach and the hotel main building.


How will I know the condition of the villa that I’m renting and whether I will like its furniture and decoration?
We only rent the best villas available at the Rio Mar Resort. We are constantly turning down villas that are offered to us for rent because they do not meet our strict quality standards.  Also, we are the only Real Estate company who has a full time Villa Concierge and full time Handyman on-site so we personally and frequently inspect all of our villas and are constantly doing maintenance work on them in order to keep them in great condition.   In addition, we also provide accurate pictures of all the villas, so you know  what you are renting and the furniture the villa has. Major distinction on the villas is as follows:
The Ocean Villas are all identically furnished; the same developers and interior designers built and furnished them (therefore we have model pictures that accurately represent all Ocean Villas).
The Golf Villas are large in size and have been individually decorated and equipped (therefore we show individual pictures of each villa).


Should I bring towels and linens?
All the villas will have plenty of fresh towels and linens for your use.  For your convenience, all of your villas feature washer-drying machines.


Are all the villas A/C and have Cable TV?
Yes.


Do the villas have cooking appliances?
Yes, their kitchens are fully equipped with all major appliances as well as basic cooking/ dinner/ flatware


Do the villas have toiletries?
The villas are provided on a self-catering basis. We provide a complimentary starter pack of toiletries, including soap, toilet paper, trash bags, etc. Once these items are used, it is the guests responsibility to replenish them (the closest grocery store is just 5 minutes drive or taxi ride).  If you request the optional maid service, the maids will then replenish the toiletries during each service.


Do the villas have telephones?
Most of the villas have their own telephone available for local calls.  Local calls are considered by the telephone company as calls made within the city of Rio Grande.  Long distance calls are blocked and can only be made by using a calling card or asking the operator to charge your call to a credit card.  We therefore recommend the use of cell phones since most cell phone companies consider Puerto Rico as part of the US so if you rate plan includes free long distance and roaming within the US, it will likely include Puerto Rico.  It is always best to check with your local cell phone provider to make sure this is the case with your provider.


Is maid service included?
There are two maid services included in each stay, one is prior to your arrival, and the other is made after your departure. If you wish additional maid service during your stay the cost is as follows:
1-bedroom villa $50 per day or $210 per week
2-bedroom villa $70 per day or $270 per week
3-bedroom villa $100 per day or $360 per week
4-bedroom villa $100 per day or $450 per week
A 5% tax will be charged on top of these fees.



Do the villas have washer/dryer?
All of our villas have their own washer and dryer.


Transportation to/from the airport?
We can arrange to have a driver pick you up at the airport and take you to the villa. The chauffeur will provide you the villa keys and take you directly to the villa. The cost for this service $75 for up to 4 persons and $20 per additional  person in a private  van. This is similar to the rate of a taxi. We can also arrange for a Lincoln Town Car or strech limo. You can ask the chauffeur to make a stop at a grocery store on your way to the villa (he will charge an extra fee for this).


Should I rent a car?
Renting a car allows you independence to explore the island, go to the nearby local restaurants and make as many trips to the grocery stores and mall as you wish. You can either rent a car at the many agencies available at the airport, or you can rent a car at the Enterprise Car Rental Office at the Rio Mar Beach Resort. We recommend golf villa guests to rent a car.


Is there complimentary parking for villa guests?
Yes, each villa has one reserved parking free of charge. 


Do I have a restaurant nearby?
The Resort has several different restaurants for your enjoyment. There are also many restaurants within a close driving proximity from the resort. We'll be happy to recommend our favorites to you when you arrive!  Please note that the restaurants within the resort have different opening hours/days depending on the resort's occupancy and the main hotel could decide to have certain restaurants closed during some days.


What if I need assistance during my stay in Puerto Rico?
Our offices are physically located in Puerto Rico, so we will personally make sure that you get the assistance you need. Villas in Puerto Rico also has a desk at the lobby of the Ocean Villas and a full time Villa Concierge and full time Handyman, physically at the resort during the day.  In the evening, we provide emergency telephone numbers and have a night watch-man on our desk.


Is this a child friendly resort?
The activities and programs available for the children are wonderfull. Children of all ages will find numerous activities available for them. In addition the Rio Mar Kid’s Club is great way for your kids to have lots of fun and for you to get a well-deserved rest. Please note that there is a charge for using the Kid’s Club. 


Is there baby sitting available?
Yes, you can either use the services of Rio Mar Kid’s Club, by paying the price of the service, or we can arrange to send a babysitter to your villa. If your child has special needs, we have a person with formal training in special needs children. Our babysitters are screened and have been with us for years.


Grocery store, drug store, video store?
There is a small grocery store at a distance of 1 mile away from the Resort. At a distance of about 3 miles you will find a strip mall with a large and modern grocery store, and drug store.  At a distance of 15 minute car drive from the villas you will find a Walmart, Kmart, Walgreens drug store, Blockbuster, etc.


Roll away beds, cribs?
Roll away beds are available for rent at a cost of $25 per night, cribs are available at a cost of $20 for night.


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